Common FAQs
What is a Treasures International Gift Card?
The Treasures International Gift Card is redeemable for Treasures International merchandise up to the prepaid value of the card. It acts like a gift certificate, but looks like a credit card. Available in denominations from $50 to $10,000. The Treasures International Gift Card allows the purchaser to share with their gift recipient the experience of shopping at Treasures International.
How do I purchase a Treasures International Gift Card?
To purchase a Treasures International Gift Card online, click here. You can also order by telephone, 800-554-4950.
Where can I use my Treasures International Gift Card?
The Treasures International Gift Card is recognized for all purchases made online, in our showroom or placed by telephone at 800-554-4950.
*Please note: Treasures International Gift Cards must contain a PIN (Personal Identification Number) to be used on the Web. The PIN is located underneath the scratch-off bar on the back of the card.
How do I use my Treasures International Gift Card to make a purchase online?
To use your Treasures International Gift Card online,* simply proceed through the checkout as though you were using a credit card. As payment method, select Gift Card and enter your Gift Card number and PIN. The amount of your purchase plus tax and shipping fees will be deducted from the value of the card. If the value of your Treasures International Gift Card does not cover the full cost, a credit card may be used to cover the difference.
Can I use my business account at TreasuresJewelry.com?
At this time, TreasuresJewelry.com can accept payment by credit card only.
If you have a Treasures International business account you are welcome to browse TreasuresJewelry.com to make your jewelry selection.
Is all Treasures International merchandise viewable online?
TreasuresJewelry.com features a limited, but extensive collection of Treasures International merchandise for online shopping. We continually add to our online merchandise offering.
How do I order Treasures International merchandise?
On-line: To begin your tour of selected Treasures International merchandise, click on Shopping on the right side of the top navigation bar. Choose the product category that interests you or search. After you click Purchase this Item, you will be guided through the order process.
Telephone: To place an order by phone, please call 800-554-4950. Hours are from 9:00AM-5:00PM EST Monday-Friday.
The Store Nearest You: We encourage you to come and visit us at our showroom. To locate us, go to Store Locations on the top navigation bar.
What should I consider when purchasing diamonds?
The more you know, the more easily you can distinguish between an ordinary stone and an exceptional one. A diamond's quality depends on the combination of cut, color, clarity and carat weight. However, cut, more than any other factor, determines the brilliance, fire and beauty of a diamond.
We are pleased to share with you over 30 years of experience as an authority on the subject of selecting and purchasing diamond engagement rings. For detailed information on some of the things you might want to consider, visit the Diamond Consultation section of our website.
How will my order be shipped?
Currently we are only able to accept online orders to shipping addresses within the United States.
For each address within the 48 United States, the following charges apply:*
Ground shipping: $10, please allow 5-10 business days.
Express shipping: $15, please allow 3-5 business days.
Items on backorder: please allow approximately 3 weeks for delivery.
Custom items: please allow approximately 3 weeks for delivery.
Please allow an additional few days for engraving. Items on special orders may take longer.
For orders over $1000: No charge for shipping to one address.
*Orders to Alaska and Hawaii are shipped express, $15.
How can I check on an order I placed on TreasuresJewelry.com?
To check on the status of an order or verify shipment, please call or email. A Customer Service representative will be on hand to assist you Monday through Friday, 9:30AM to 5:00PM.
Is there sales tax on-line?
There will be a 7% sales tax added for orders shipped to Georgia. Orders shipped outside of Georgia will be exempt sales tax.
How can I return or exchange my merchandise?
Articles are accepted for credit or exchange if returned in saleable condition within 30 days, accompanied by a sales receipt.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.
Returns may be sent to our Customer Service Center at:
Treasures International
ATTN: Returns
250 Spring St. 6-S-114
Atlanta, GA 30303
How can I buy my pearls online?
In selecting pearls, quality is of the utmost concern. Fine, well-strung and perfectly matched pearls with thick nacre layers will maintain their luminescence, durability and luster for years.
You may give us the pearl size, length, clasp, and price point you wish to stay around and we can customize a pearl necklace or bracelet for you. We carry an extensive selection of Japanese and Chinese cultured pearls, along with various sizes and colors of South Sea pearls.
How do I get an item repaired?
We repair items made by Treasures International Please send your item to Treasures International via an insured method, directly to:
Treasures International
ATTN: Repairs
250 Spring St. 6-S-114
Atlanta, GA 30303
Please provide contact information and a detailed description of what is wrong with the item. You will be sent detailed information and the fee estimate after an assessment has been made.
How can I check on the status of my repair?
To check the status of your repair, please contact us via email and we will be happy to reply about the state of your item.
How do I get an appraisal for my Treasures International merchandise?
Treasures International offers insurance appraisals for our merchandise only.
We do offer Insurance Replacement Valuations.
A Treasures International appraisal will be automatically provided for the following merchandise:
-Diamond Solitaire Rings
-Three Stone Rings with round, oval, emerald-cut or rectangular diamonds.
-Modified Brilliant Cut Side Stones equal to or greater than .50 carat each.
-Diamond Stud Earrings equal to or greater than .50 carat total weight.
-Diamond Pendants equal to or greater than .50 carat.
The Treasures International appraisal is a retail replacement valuation document.
How do I get my Treasures International merchandise engraved?
Treasures International offers both hand and machine engraving services.
Merchandise may be engraved with our Treasures International standard type styles or in some cases with your custom design.
Please email or fax your engraving requests in detail to 404-688-6883. We will send you an engraving estimate for each job.
Diamond FAQs
What is involved in Treasures International diamond engagement ring consultation?
If you are interested in learning about Treasures International diamond cuts, shapes and sizes and ring styles, we encourage you to visit our Diamond Consultation page.
Business Accounts FAQs
How do I order using my Treasures International business account?
Using your Treasures International business account, you may order:
- Online
- From Our Catalog -
Telephone: 800-554-4950
Fax: 404-688-6883
Can I personalize or customize a Treasures International gift?
Many of our items may be available or customized in various lengths, sizes, metals, and stones. Engraving is also available. Any customization when ordering, please consult us.
Engraving FAQs
May I have something other than three initials, such as a corporate logo or a full name, engraved on an item purchased on TreasuresJewelry.com?
Yes, please email or fax your request in detail to 404-688-6883.
Will items available for engraving on TreasuresJewelry.com be engraved by machine or hand?
Items purchased on TreasuresJewelry.com will be machine engraved.
What engraving styles are available on TreasuresJewelry.com?
Treasures International’s three most popular styles, Block, Roman and Script, are available on TreasuresJewelry.com. For additional styles, please email or fax us your request.
What is the charge for machine engraving three initials on an item?
The engraving charge for items purchased on TreasuresJewelry.com is $8 for one, two or three Block, Roman or Script initials on sterling silver.
What if an engraving mistake is made on my Treasures International item?
Treasures International will correct the engraving mistake at no charge. |